UPDATE: New Time Warner Deal Mandates Better Customer Service
City leaders said it would mean noticeable improvements for customers.
The agreement included new hours for Time Warner’s Palumbo office.
Under the agreement, it will be required to stay open until 7:00p.m. on weekdays.
The office currently closes at 5:30p.m.
Customers will also be able to send and receive new equipment, such as cable boxes, through the mail.
The new deal also included a stipulation that an ombudsman would be hired to help resolve customer complaints.