County Clerk offices temporarily unable to provide vehicle services

FRANKFORT, Ky. (WTVQ/Press Release) – Kentuckians needing to take care of vehicle-related transactions at any County Clerk office will run into some issues as the system is temporarily down.

County Clerks utilize the Kentucky Transportation Cabinet’s Automated Vehicle Information System (AVIS) to process transactions such as vehicle registrations, transfers and vehicle titling.

“Our team of programmers is working diligently to identify the issue and restore service as soon as possible,” said Department of Vehicle Registration Commissioner Matt Cole.

A service interruption was caused by a transfer of systems over the holiday weekend from the 40-year-old AVIS system to a new inventory system. The new system is one aspect of an effort to modernize license plate production and to work on the cabinet’s goal of transferring all motor vehicle transactions from AVIS to a new KAVIS system. No driver information was affected.

If possible, customers should postpone transactions until next week. Otherwise, Kentuckians should reach out to the local County Clerk office to make sure it is open for non-vehicular business and be aware of delays. Vehicle registrations can also be renewed online at

There is no current timeline for when the system interruption will be resolved and normal vehicle transactions will be resumed. For the latest updates, check KYTC’s Facebook and Twitter accounts.

Categories: Featured, Local News, News, State News

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