Baptist Health to hire 250 for call centers

LEXINGTON, Ky. (WTVQ) – Baptist Health is hiring 250 patient access coordinators for its call centers in Lexington and Louisville.

The Lexington-based coordinators will work at the Patient Connection Hub at 2525 Harrodsburg Road. According to Baptist Health, they will field calls from patients to their Baptist Health Medical Group providers across Kentucky and Southern Indiana to schedule appointments, complete referrals, retrieve medical records, and provide other services. The Louisville Patient Connection Hub is in Commerce Crossing near Hillview.

According to Baptist Health officials, the hub is a one-stop experience designed to streamline patient and provider communication.

“Baptist Health is known for its compassionate care, and we are seeking people with that caring and helpful spirit for these teams,” said Anne Williams, Patient Connection Hub executive director. “This will be a fast-paced environment and successful candidates must communicate effectively, remain composed in times of stress, and consider all patient and provider information as highly confidential.”

Baptist Health officials say they’re seeking individuals with strong computer skills – particularly with scheduling and healthcare software – plus good research and problem-solving skills. Medical office experience is desired, but not required, as paid training is provided.

Call center hours are 7 a.m.- 6 p.m. Monday through Friday with flexible scheduling available. There is a sign-on bonus for new hires. Benefits include medical, dental and vision insurance, paid maternity/paternity leave, paid time off and 403-B plan retirement account.

To apply, click HERE and then type in ‘Patient Connection Hub’ for the latest list of job openings.

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