Program available to help people struggling to pay Kentucky American Water bill

Residential customers must meet certain guidelines to qualify for financial assistance

LEXINGTON, Ky. (WTVQ) – Kentucky American Water customers who find themselves unable to pay their water bills may be eligible for assistance through the company’s H2O Help to Others program.
Residential Kentucky American Water customers qualify for assistance if funds permit and if they meet the following guidelines:

• Customer’s total gross household income must be at or below 200% of the 2021 Federal
Poverty Income Guidelines

• The customer must have paid at least $25 toward their water bill in the 180 days prior to
applying for assistance

• Customer must have a balance of at least $50 outstanding on their account

Customers who are experiencing financial crisis and meet the guidelines may apply for assistance.

This includes customers who are on payment plans and having difficulty making their payments, as well as customers who have been billed for a leak and have incurred a large balance.

The maximum grant for the program is typically $125, but effective Aug. 16, 2021, and continuing through February 2022, as funds permit, the maximum grant has been increased to $250.

Qualifying customers may receive one grant per calendar year.

Customers may apply for assistance at any of the program’s partner agencies.

A list of participating agencies can be found via the following link:
https://www.hardshiptools.org/AgencyFinder.aspx.

Customers who wish to make a donation to the H2O Program can do so through their Kentucky American Water bill.

Anyone can make a donation online by visiting www.dollarenergy.org and selecting a donation to Kentucky’s H20 Help to Others Program.

Dollar Energy Fund, a nonprofit agency, manages the program’s donations and grants for Kentucky American Water.