New bill design for Kentucky Power customers

ASHLAND, Ky. (WTVQ) – Kentucky Power customers, starting this month, your bill will look a little different.

Kentucky Power says is redesigned its bills to make it easier to read and understand.

Kentucky Power says the new bill format features color, graphics and section headers to make it easier for customers to find important information. A cover page provides a snapshot of the details customers say they want the most: the total amount due, due date, current balance, usage and payment options. A new circle graph shows a quick breakdown of the monthly charges. Customers will find more details on the following pages. This includes line item charges, meter readings, and charts to see energy usage trends.

The company says changes to the bill were guided by input from more than 1,400 customer surveys.

For more information, go to .