Madison County’s success story reaches world-wide audience

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MADISON COUNTY, Ky. (WTVQ) – A Madison County employee’s work has gone worldwide, literally.

Madison County Information Technology Director Chris Iseral spoke at the Chief Data Officer (CDO) and Data Leaders’ Global Summit. The summit hosted 3,367 attendees from around the world.

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Iseral spoke on behalf of the county at a session titled, “A Government Work from Home Success Story” where he addressed Madison County’s transition to remote working during the pandemic.

“During the opening weeks of the pandemic, many people don’t realize that unlike the majority of governments across the country that sent workers home paid or unpaid without the ability to have them work from home, Madison County Government closed on a Friday at 4:30 p.m. and was fully remote for all employees on Monday morning by 8 a.m.,” said Judge Executive Reagan Taylor.

Iseral discussed a variety of topics ranging from how the Madison County Executive Team physically transitioned, how human resources were prepared to communicate remotely, and how technology was ready to go remote with minimal adjustments.

He shared platforms that were internally created thanks to the partnership with 13Layers and Scale Computing.

“People are shocked when we tell them how our large staff was transitioned to remote work with the same level of access to county software and data from their home that they have in their office,” said Iseral. “For our staff, the only thing that really changed was they were in the safety of their homes and not the office. Staff were setup with computers, phones, teleconferencing, printers and scanners that allowed them to continue their daily duties of serving the citizens, and all of it was in place overnight without a missing a single day of work throughout the pandemic.”

“Governments usually get a bad rap for not being technologically advanced, but Madison County is leading the way and setting the new standard for local governments. My team has been fortunate to have the support of Judge Executive Taylor and our Court who have allowed us the flexibility to continue to grow and prepare for every situation, including emergencies like a global pandemic,” added Iseral.

“I could not be prouder of our team for their work on behalf of the citizens of Madison County. Between our national award-winning work with our TRACKS system and this recognition, it makes my heart smile to know our people are getting the recognition they so deserve,” said Taylor.