Windstream customers get more than $13,000 in credits for storm outages

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FRANKFORT, Ky. (WTVQ) – Intervention by the state attorney general’s office obtained more than $13,000 in credits for Windstream customers who experienced service outages during Kentucky’s recent winter storms.

From late February to late April, the Office of Rate Intervention received more than 80 complaints from Windstream customers in six Kentucky counties, most of which came from Carter County, related to internet and phone outages caused by harsh winter weather.

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“During the pandemic, Kentuckians have relied heavily on phone and internet services to perform work, attend school, and stay connected with their friends and families,” said Attorney General Daniel Cameron. “Addressing utility complaints, like those we received from Windstream customers, is a priority for our office, and I am appreciate the efforts of the company, alongside Representative Flannery and investigator Heather Napier, to resolve the complaints.”

ORI investigated these complaints and worked with Windstream to ensure customers who lost phone and internet access received credits for these services.

The communications company credited two months of service fees to customers who experienced day, week, or several weeks of outages.

“Protecting the interests of Carter and Lawrence County residents is my top priority, and I am committed to ensuring any ongoing struggles with Windstream are resolved,” said Representative Flannery.