Call center in Laurel County laying off 99 people

Photo: Conduent Federal Solutions

CUMBERLANDS, Ky. (WTVQ) – Nearly 100 people who work in a call center in Laurel County are being laid-off in April.

In a letter to the state, Conduent Federal Solutions says it’s letting 99 people go on or around April 25, 2020.

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The company says the reasoning behind the layoffs is a “change in business needs of a client.”

Conduent laid-off around 97 people last Spring.

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Bobbi McSwine joined the ABC 36 News Team in March 2020. She started as a Web Content Producer in November 2019. She was born and raised in Chicago, IL, known to many as the “Windy City.” She studied journalism at the University of Illinois in Urbana Champaign. While in school, she had a number of internships ranging from Free Spirit Media, ABC 7 Chicago and Illinois Public Media. She fell in love with writing in high school and paired that with a newfound passion for storytelling in college. She misses her hometown, but she loves the horses and rich history in Lexington. When she’s not working, she’s probably listening to music or binge-watching Netflix. She’s always looking to get to know more people in Central Kentucky, so feel free to shoot her a message on Facebook @BobbiWTVQ, follow her on Twitter @McSwineB_News, or send her an email at