Texting 911 service now in Anderson Co.


ANDERSON COUNTY, Ky. (WTVQ) – A new service in Anderson County will allow people who live in the area to text 911 during an emergency.

Officials say the use of Text to 911 is only for emergencies.

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They say to call 911 if you can and if you can’t then text 911.

Police say situations where it would be appropriate to text 911 are;

• A caller reporting an emergency is hard of hearing, deaf or speech-impaired.

• Voice connectivity is unavailable, but texts can be sent.

• Situations when silence is of the utmost importance for your safety– instances of intrusion, abuse or other dangerous situations in which making a phone call would escalate the emergency.

All cell phone carriers in Anderson County: AT&T, Verizon, T-Mobile, Sprint and Bluegrass Cellular have tested and are delivering 911 texts at this time.

Officials say if you are in a location that cannot send/receive text messages, you will receive a message advising you to make a voice call to 911 for help.

If a resident does need to send a text, it is important to include an accurate location or address along with the nature of the call.

Police say the text should be simple, brief and concise.

No photos or videos can be sent via text to 911 at this time.

The project was funded by a 2018 Kentucky 911 Services Board Grant.