Baptist Health to hire 250 for call centers

Baptist Health

LEXINGTON, Ky. (WTVQ) – Baptist Health is hiring 250 patient access coordinators for its call centers in Lexington and Louisville.

The Lexington-based coordinators will work at the Patient Connection Hub at 2525 Harrodsburg Road. According to Baptist Health, they will field calls from patients to their Baptist Health Medical Group providers across Kentucky and Southern Indiana to schedule appointments, complete referrals, retrieve medical records, and provide other services. The Louisville Patient Connection Hub is in Commerce Crossing near Hillview.

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According to Baptist Health officials, the hub is a one-stop experience designed to streamline patient and provider communication.

“Baptist Health is known for its compassionate care, and we are seeking people with that caring and helpful spirit for these teams,” said Anne Williams, Patient Connection Hub executive director. “This will be a fast-paced environment and successful candidates must communicate effectively, remain composed in times of stress, and consider all patient and provider information as highly confidential.”

Baptist Health officials say they’re seeking individuals with strong computer skills – particularly with scheduling and healthcare software – plus good research and problem-solving skills. Medical office experience is desired, but not required, as paid training is provided.

Call center hours are 7 a.m.- 6 p.m. Monday through Friday with flexible scheduling available. There is a sign-on bonus for new hires. Benefits include medical, dental and vision insurance, paid maternity/paternity leave, paid time off and 403-B plan retirement account.

To apply, click HERE and then type in ‘Patient Connection Hub’ for the latest list of job openings.

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Erica joins the ABC 36 family as a Co-Anchor of Good Morning Kentucky weekday mornings from 5am-7am with Cody Adams and Good Day Kentucky weekday mornings from 9am to 10am. She is also a Web and Social Media Content Producer. Erica graduated in three and a half years from Michigan State University with a Bachelor's degree in Broadcast Journalism and specialization in Women, Gender and Social Justice. Although she hails from Michigan, Erica has worked as a News Reporter/Sports Anchor for the CBS-affiliate in St. Thomas, U.S. Virgin Islands. Prior to that, she worked for a PBS-affiliate there covering all types of news – even providing live reports for The Weather Channel during her first hurricane. She then moved to Lake Charles, Louisiana and worked as the Weekend Anchor/Reporter at KPLC, the NBC/FOX/CW affiliate. Erica comes to Lexington from the Huntington area where she worked at WSAZ, an NBC/CW affiliate in West Virginia, as a weekday evening anchor covering the tri states of Ohio and Kentucky as well. In addition to her background on TV, Erica has worked in radio, served as the PA announcer for the Class A "Lansing Lugnuts" and hosted Carnival parades in the U.S. Virgin Islands. Some of her favorite hobbies include running, reading, hiking, spending time with her husband and taking pictures of their furbabies. Erica is big on community involvement, having served as a board member for Dress for Success, volunteered as a Big with Big Brothers Big Sisters, worked on the Mayor's Armed Forces Commission in Lake Charles and hosted countless events. She hopes you can connect with her on Facebook: EricaBivensTV and on Twitter: @ericabivens or Instagram: erica.bivens. You can also email her at Please send all event inquiries via email. Erica is excited to explore Lexington and the outdoors and - of course - meet all of you!