Columbia Gas of Kentucky warns homeowners about impostors


LEXINGTON, Ky. (WTVQ) – Columbia Gas of Kentucky is warning homeowners about imposters asking to see their Columbia Gas bills, after receiving reports about several scams.

Columbia Gas reminds residents there is no obligation to provide a natural gas bill or any other personal information to a stranger. They also warn that some door-to-door sales that may seem legitimate are actually salespeople are using high-pressure sales tactics and false claims to coerce consumers into buying products or services that are not needed or delivered.

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Columbia Gas employees and contractors have photo identification. The utility company also wants homeowners to keep these tips in mind:

 Before you allow a stranger to enter your home, ask to see identification. All Columbia Gas of Kentucky employees and contractors carry identification cards bearing their name, photograph and identification number and will be happy to show it.
 If you want to verify whether work is scheduled to be done in your area, call Columbia’s Customer Care Center at 800-432-9345 during business hours. Columbia Gas employees understand if customers call to verify their identity. They will not make you feel pressured to let them into your home.
 Most Columbia Gas employees drive clearly marked vehicles that are easy to identify.
 Do not allow entry into your home to people who claim to offer a Columbia Gas refund. Columbia Gas employees never deliver cash refunds or “rebates” to customers’ homes.
 Report suspicious activity to the police. If a person claiming to represent Columbia Gas does not have proper identification, call the police and then call Columbia Gas at 800-432-9345. Be prepared to give a detailed description of the individual and their vehicle.

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Erica joins the ABC 36 family as a Co-Anchor of Good Morning Kentucky weekday mornings from 5am-7am with Cody Adams and Good Day Kentucky weekday mornings from 9am to 10am. Erica also anchors News at Midday from 12-12:30pm. She is also a Web and Social Media Content Producer. Erica graduated in three and a half years from Michigan State University with a Bachelor's degree in Broadcast Journalism and specialization in Women, Gender and Social Justice. Although she hails from Michigan, Erica has worked as a News Reporter/Sports Anchor for the CBS-affiliate in St. Thomas, U.S. Virgin Islands. Prior to that, she worked for a PBS-affiliate there covering all types of news – even providing live reports for The Weather Channel during her first hurricane. She then moved to Lake Charles, Louisiana and worked as the Weekend Anchor/Reporter at KPLC, the NBC/FOX/CW affiliate. Erica comes to Lexington from the Huntington area where she worked at WSAZ, an NBC/CW affiliate in West Virginia, as a weekday evening anchor covering the tri states of Ohio and Kentucky as well. In addition to her background on TV, Erica has worked in radio, served as the PA announcer for the Class A "Lansing Lugnuts" and hosted Carnival parades in the U.S. Virgin Islands. Some of her favorite hobbies include running, reading, hiking, spending time with her husband and taking pictures of their furbabies. Erica is big on community involvement, having served as a board member for Dress for Success, volunteered as a Big with Big Brothers Big Sisters, worked on the Mayor's Armed Forces Commission in Lake Charles and hosted countless events. She hopes you can connect with her on Facebook: EricaBivensTV and on Twitter: @ericabivens or Instagram: erica.bivens. You can also email her at Please send all event inquiries via email. Erica is excited to explore Lexington and the outdoors and - of course - meet all of you!