Kroger’s card system down for part of Christmas Eve


LEXINGTON, Ky. (WTVQ) – The high-tech Grinch showed up at some Kroger stores on Christmas Eve, causing nationwide technology failures during the height of last-minute holiday dinner grocery shopping.

The company says its machines were down for a while and weren’t accepting EBT, credit or debit cards, which meant customers could only use cash.

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Unfortunately, that led to long lines and short tempers.

The grocery chain says its system was back up and running by 2:00 p.m. EST

Plenty of frustrated customers vented on social media about the inconvenience.

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Bobbi McSwine joined the ABC 36 News Team in March 2020. She started as a Web Content Producer in November 2019. She was born and raised in Chicago, IL, known to many as the “Windy City.” She studied journalism at the University of Illinois in Urbana Champaign. While in school, she had a number of internships ranging from Free Spirit Media, ABC 7 Chicago and Illinois Public Media. She fell in love with writing in high school and paired that with a newfound passion for storytelling in college. She misses her hometown, but she loves the horses and rich history in Lexington. When she’s not working, she’s probably listening to music or binge-watching Netflix. She’s always looking to get to know more people in Central Kentucky, so feel free to shoot her a message on Facebook @BobbiWTVQ, follow her on Twitter @McSwineB_News, or send her an email at