E-911 director says more dispatchers are needed


LEXINGTON, Ky. (WTVQ) – Lexington’s 911 dispatchers say they need help keeping the city safe.

The director of the city’s emergency center, Robert Stack says Lexington has grown. The city began hiring more police officers and firefighters, but didn’t add more dispatchers.

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Stack says his ranks have dropped within the last 20 years.

Dispatchers at the emergency center say they are sometimes working upwards of 16 hours a day.

Stack says there are a couple thousand calls a day. Some of the calls are emergencies and some are non-emergencies.

Stack says he’s requesting the city council add six employees to the budget.

“What they need is more help and I think the city will step up to the plate next year and help us,” said Robert Stack.

Stack says he wants to hire newcomers to focus on the non-emergency call.