LEXINGTON, Ky. (WTVQ)- Here’s something we’ve all grumbled about TV service, and how much we pay for it.
Lexington is continuing its battle with Spectrum cable.
Council members will vote on a new resolution tomorrow to give the company a 30 day deadline to fix certain issues or face daily fines.
Government officials tell me they’ve seen a more than tripling of complaints from people over their cable service since spectrum took over the market earlier this year.
Now those officials are taking action, calling on spectrum to clean up their act or face serious penalties.
In just the few months since spectrum replaced Time Warner as Lexington’s cable provider, city officials say they’ve been inundated with phone calls, emails and letters complaining about the company’s service.
“This is the amount of complaints we received last year and the amount of complaints we’ve received, these are just the phone complaints that we’ve received this year. So it was a huge increase in complaints,” said Roger Daman, an administrative officer with the city of Lexington.
Officials say the complaints mainly accuse spectrum of over charging and poor customer service.
The city has been working to resolve these problems since the summer and is now taking the next step looking to pass a resolution demanding Spectrum fix these specific issues in the next 30 days or face fines of up to $500 a day.
“I mean there’s some people who have almost sent at least to my office daily or weekly updates about how their service is still bad after this this and this. I don’t remember that before and I don’t know how this network works but I know for a lot of people it’s not right now,” said Councilman Bill Farmer Jr., representing District 5.
In a statement sent to ABC 36, a spokesperson for Spectrum wrote, “We continue to work with the city and directly with our customers on their questions about the transition to spectrum. As we move forward… More and more customers are benefiting from our customer-friendly policies including no data-caps, modem fees or service contracts.”
Council members say while it can be hard to fight such a massive company like Spectrum they are confident change will occur.
“This is our third cable company in three years. I think we have the ability to outlast whoever it is and get to the bigger better deal,” said Councilman Farmer.
The council will vote on this resolution during its meeting Thursday night. If passed the 30 day response period begins immediately.