PSC orders lower prices and refunds for B&H Gas customers

Natural Gas Dollar Sign

FRANKFORT, Ky. (WTVQ) – The Kentucky Public Service Commission (PSC) has determined that B&H Gas Co. has been overcharging for natural gas and must both reduce the amount it charges and make refunds to customers.

As a result of the PSC action, B&H’s customers will see the amount they pay for natural gas immediately reduced by more than two-thirds. B&H has about 260 customers in Floyd County.

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In an order issued Thursday, the PSC found that B&H could not justify the amount it was charging customers for natural gas. B&H has been charging much more than comparable utilities and has not reduced the amount at a time when natural gas prices have been falling.

By law, natural gas distribution utilities such as B&H may not charge customers more for natural gas than the amount paid by the company. The cost of distributing the gas is calculated separately and reflected in base rates, rather than the commodity cost.

B&H purchases most of the gas it provides to its customers from B&S Oil & Gas Co. The two companies are affiliates owned by the same individual. Because of the joint ownership, B&S is required to sell gas to B&H at cost and in no case for more than the market price.

The PSC in November 2015 opened an investigation to determine whether B&H was paying an appropriate amount to B&S. Much of the investigation centered on whether B&S could justify, on a basis of actual cost, the amount it was charging B&H.

In Thursday’s order, the PSC noted that “efforts to determine B&S’s fully distributed cost, however, have been resisted by (B&H and B&S) during this proceeding.” At various points, the companies said the costs were not relevant, that records had been destroyed in two fires in two separate offices, and gave inconsistent or incomplete answers to requests for information.

The two companies and their owner were each fined $500 for failing to comply with the PSC’s orders to produce information requested by the PSC and by the Kentucky Office of Attorney General, which was a party to the case. The fines were levied through a separate PSC action in 2016.

In Thursday’s order, the PSC found that records ultimately produced by B&H and B&S did not provide sufficient evidence to justify the wholesale cost of gas charged by B&S to B&H.

The PSC noted that B&H had not adjusted its commodity cost of natural gas – which stands at $9.38 per 1,000 cubic feet (Mcf) – since 2008, although wholesale prices for natural gas have fallen significantly since then and have remained low.

Eleven other small natural gas distribution companies, all of which adjust their commodity costs every three months, have gas costs of no more than $5.31 per Mcf, with most at or below $4.65 per Mcf.

When B&H last adjusted its gas cost, in 2008, it based its request for a higher amount on a number of comparisons to other companies and various market indicators.

Using the factors proposed by B&H in 2008, the PSC determined that B&H’s current gas cost, and the amount it pays to B&S, should be set at $5.99 per Mcf, a decrease of 36 percent.

The PSC then used the same factors to determine the excess amount that B&H has collected from its customers since Nov. 24, 2015. That is the date on which the PSC opened its investigation and put B&H on notice that any over-collections would be subject to refund.

The total amount B&H over-collected comes to about $102,000. The PSC ordered that amount to be refunded over a 24-month period by means of a further reduction of $3 per Mcf in B&H’s commodity cost of gas.

The reduction and refund together produce a gas cost of $2.99 per Mcf, which B&H is to begin charging as of its next monthly billing cycle.

B&H also was ordered to begin adjusting its natural gas commodity costs on a quarterly basis, beginning in October. B&H is to file for the first adjustment no later than September 1 and is to use the same factors it proposed in 2008 and used by the PSC to determine the new gas costs.

A hearing in the case was held December 5, 2016. A hearing in the case regarding the failure to produce records was held July 5, 2016.

Records in both cases, including today’s order, videos of the hearings, and other records in the case are available on the PSC website, The case number in the price investigation is 2015-00367. The case number in the proceeding regarding production of records is 2016-00204.

The PSC is an independent agency attached for administrative purposes to the Energy and Environment Cabinet. It regulates more than 1,500 gas, water, sewer, electric and telecommunication utilities operating in Kentucky and has approximately 75 employees.

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Tom Kenny joined ABC 36 News in June of 2001 as a General Assignment Reporter. A native of Peoria, Illinois, he graduated cum laude with a Bachelor of Arts in Mass Communications from Western Illinois University. He currently anchors ABC 36 News at 5pm, 6pm and 11pm. Tom has more than three decades of experience in broadcast journalism. He is the only broadcast journalist in Lexington television history to be honored with a national Edward R. Murrow Award. Tom was recognized for reporting on a story that gave a rare glimpse inside the secretive world of the Federal Witness Protection Program. He has won an Emmy Award for anchoring and another for investigative reporting, exposing the deceit and potential danger of online diploma mills. Tom has ten other Emmy nominations to his credit for investigative and feature reporting. He has won Associated Press Awards for reporting and anchoring. He has won two Addy Awards for excellence in promotional writing. Tom was the first broadcast journalist in Lexington TV history to be awarded the Silver Circle Award by the National Academy of Television Arts and Sciences. It is one of the highest honors given by NATAS. It recognizes television professionals who have performed distinguished service within the television industry for 25-years or more. Tom was honored for more than his longevity, he was recognized for making an enduring contribution to the vitality of the television industry and for setting high standards of achievement. He was also recognized for giving back to the community as a mentor, educator and volunteer. Tom also has network broadcast experience in radio and television having worked as a sports reporter for ESPN, Sportschannel, NBC Sports and the Breeders’ Cup. He was also the studio host and halftime producer for CBS Radio Sports’ College Football Game of the Week and covered the NFL for One-On-One Radio Sports. Prior to joining WTVQ-TV, Tom was Vice-President of the Houston Astros Minor League baseball team in Lexington. He was part of the original management team that brought professional baseball back to the Bluegrass after a nearly 50-year absence. Tom has lived in Lexington since 1984. In that time, he has been heavily involved with dozens of charity and civic groups, with a special emphasis on helping Veterans. He can be reached at You can also follow Tom on Facebook and Twitter @TomKennyNews. Just click on the links at the top of the page.