GoKY website replaces 511 phone line for traffic information

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FRANKFORT, Ky. (WTVQ) – Motorists in the state Kentucky will now find highway and traffic information online at Goky.ky.gov, replacing the traditional 511 travel and weather phone system.

The website provides travelers access to information regarding traffic conditions, construction activity, and the Kentucky Transportation Cabinet’s (KYTC) response to weather-related events. The new GoKY website includes reports from KYTC as well as from Waze – a real-time traffic reporting application based on crowdsourced information.

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The former 511 smart phone application will no longer be offered or operational, including its text and email alert feature.  Now, motorists who dial 511 will hear a brief phone message informing them of the change. To request Safety Assistance for Freeway Emergencies (SAFE) Patrol in cases of vehicle breakdown or to report incidents, motorists will be directed to call 877-FOR-KYTC.

To provide travelers with a mobile option, KYTC encourages motorists to download the free Waze application.  The app provides turn-by-turn navigation as well as traffic reporting.

Officials say, over the last two years, call volume to 511 has dropped by nearly 40 percent. This decline prompted Cabinet members to evaluate the hotline’s effectiveness. They say phasing out the phone system will save taxpayers up to $750,000 annually.