SCAM ALERT: Don’t be fooled by bogus utility calls

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FRANKFORT, Ky. (WTVQ) – The Attorney General is warning Kentuckians of a scam circulating the region where con artists are pretending to be the utility company.

Small-business owners and senior citizens are reporting a number of calls from someone claiming to be with the utility company, asking for payment of an overdue bill.  Customers have been threatened to either submit their payment immediately, or the utility company will cut off electricity, water, or other utilities.

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Scammers will demand bank account or credit card information, or will request payment by wire-transfer, or gift cards.

Beshear stresses these tips from LG&E and KU to help protect consumers and business-owners:

  • Do not provide your personal information: Utility companies will never call and ask for credit or debit card numbers or other personal information.
  • Contact your utility company: Customers who receive a suspicious solicitor at their home or a phone call, email or letter should contact their utility provider to verify.
  • Ask about bill payment options: Ask your utility company to explain the variety of official and secure ways to pay your bill.
  • Sign up for billing notifications: Check with your utility provider to determine what types of billing notifications are available.

If you are a victim of the utility company scam, report the illegal activity to your service provider and the Attorney General’s Consumer Protection Office at 888-432-9257 or ag.ky.gov.