State launches new assistance application portal

Unidentified person on computer

FRANKFORT, Ky. (WTVQ) – The Kentucky Cabinet for Health and Family Services (CHFS) is launching a new self-service web portal where citizens can apply for assistance.

The online service, called benefind, is the access point for Kentuckians to apply for programs like Medicaid, the Kentucky Children’s Health Insurance Program, the Supplemental Nutrition Assistance Program (SNAP), or food benefits, and Kentucky Transitional Assistance Program (KTAP), or cash assistance.

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The benefind web portal lets busy families apply or update information on their own schedules from any computer with internet access.

“With a one-stop spot like benefind, families across the Commonwealth can create an account and access it 24/7,” said CHFS Secretary Vickie Yates Brown Glisson. “For customers and eligibility staff, benefind is truly modernizing the registration and data management process.”

Furthermore, Secretary Glisson said the technology behind benefind comprehensively enhances the application system.

“This new website will streamline workload management for staff and help them verify submissions in real time,” she said. “benefind will increase accuracy, efficiency and program integrity. And for customers, it makes it easier for families to get answers to their questions and ultimately get better access to help.”

Some assistance, including SNAP and KTAP, will still require an interview with county staff of the Department for Community Based Services, the CHFS agency that administers eligibility for these programs.

Through benefind, customers can also renew benefits, check benefit amounts, report changes, upload verification documents, check claim status, make claim payments and receive electronic notices.

The service launched Monday, Feb. 29.

Customers can still apply for services by phone, by visiting their local DCBS office or submitting paper applications.

Log onto benefind at

Learn more about applying for assistance at

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Tom Kenny joined ABC 36 News in June of 2001 as a General Assignment Reporter. A native of Peoria, Illinois, he graduated cum laude with a Bachelor of Arts in Mass Communications from Western Illinois University. He currently anchors ABC 36 News at 5pm, 6pm and 11pm. Tom has more than three decades of experience in broadcast journalism. He is the only broadcast journalist in Lexington television history to be honored with a national Edward R. Murrow Award. Tom was recognized for reporting on a story that gave a rare glimpse inside the secretive world of the Federal Witness Protection Program. He has won an Emmy Award for anchoring and another for investigative reporting, exposing the deceit and potential danger of online diploma mills. Tom has ten other Emmy nominations to his credit for investigative and feature reporting. He has won Associated Press Awards for reporting and anchoring. He has won two Addy Awards for excellence in promotional writing. Tom was the first broadcast journalist in Lexington TV history to be awarded the Silver Circle Award by the National Academy of Television Arts and Sciences. It is one of the highest honors given by NATAS. It recognizes television professionals who have performed distinguished service within the television industry for 25-years or more. Tom was honored for more than his longevity, he was recognized for making an enduring contribution to the vitality of the television industry and for setting high standards of achievement. He was also recognized for giving back to the community as a mentor, educator and volunteer. Tom also has network broadcast experience in radio and television having worked as a sports reporter for ESPN, Sportschannel, NBC Sports and the Breeders’ Cup. He was also the studio host and halftime producer for CBS Radio Sports’ College Football Game of the Week and covered the NFL for One-On-One Radio Sports. Prior to joining WTVQ-TV, Tom was Vice-President of the Houston Astros Minor League baseball team in Lexington. He was part of the original management team that brought professional baseball back to the Bluegrass after a nearly 50-year absence. Tom has lived in Lexington since 1984. In that time, he has been heavily involved with dozens of charity and civic groups, with a special emphasis on helping Veterans. He can be reached at You can also follow Tom on Facebook and Twitter @TomKennyNews. Just click on the links at the top of the page.