According to a release from Xerox, the kynect contact center, a major component of the Affordable Care Act, received approximately 195,000 calls in December 2013, up from 85,610 in November.
The dramatic call volume increase prompted the addition of 77 customer care agents by Xerox, according to the company.
It adds that Xerox customer care agents will offer assistance via phone, chat and email to Kentuckians navigating the online application process for obtaining health insurance through kynect. Agents will also assist citizens without internet access in completing and filing applications.
Hiring has already begun and continues through January 29. Xerox is seeking candidates with six months of customer center experience or equivalent customer service experience.
Interested applicants may apply by phone, in person, or online.
- By phone at: 859-389-4608
- Contact: Jackie Oldham
- In person at: Xerox, 2432 Fortune Drive, Lexington, Ky.
- Walk-in hours: 9:00 a.m. – 4:00 p.m. daily
- Online at: www.xerox.com/careers
- The job number is: 13044705