WebMD Medical News
Louise Chang, MD
Jan. 8, 2007 -- Most patients are satisfied with their doctors, but there
are complaints, particularly about time spent in the waiting room.
Meanwhile, doctors have their own peeves about patients, a new survey
The survey of about 39,000 patients and 335 primary care doctors appears in
the February edition of Consumer Reports.
Consumer Reports conducted the survey in three phases last year.
The "overwhelming majority of patients said they were highly satisfied with
their doctors," the magazine reports. But the doctor-patient relationship
wasn't completely rosy.
Patients' top complaint about doctors was time spent in the waiting room.
Nearly one in four patients (24%) said they waited 30 minutes or longer.
Other complaints from patents were:
Doctors' major annoyance with patients was about not following prescribed
treatment. Almost six in 10 doctors (59%) voiced that complaint.
Doctors' other complaints about patients were:
Heading to the doctor's office? These tips from Consumer Reports
might get you better care:
Nearly a quarter of doctors said they often get requests from patients for
drugs they saw on TV. More than half say they sometimes decline such
However, few patients -- 7% -- said they asked doctors for advertised
prescription drugs. (The patients surveyed weren't necessarily treated by
doctors who took the survey.)
Because they were subscribers to Consumer Reports, the patients
included in the survey may not be typical patients, the magazine notes.
SOURCES: Consumer Reports, February 2007; pp 32-36. News release,
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