UPDATE: Lexington Cable Customers Sound Off On Time Warner Cable

Set Text Size SmallSet Text Size MediumSet Text Size LargeSet Text Size X-Large
Share
Updated: 12/13/2013 12:33 am
Lexington has to decide whether to renew its contract with Time Warner Cable.

Time Warner recently bought Insight Communications and now provides cable TV and Internet service.

People could comment on Time Warner Thursday night.

It was the second of two public hearings this week.

At stake is whether Lexington continues its business relationship with TWC or switches to another cable company.

Most of the comments about TWC were negative.

Many customers complained about increased costs, spotty cable and Internet connections and poor customer service.

A Time-Warner representative said when a cable company buys another one, there are bound to be problems.

Jason Keller says, "Certainly, any transition of that magnitude where we are transitioning hundreds of thousands of customers over to a new billing platform, a new email, a new television platform, is going to cause issues. We're working hand and hand with each customer to try to make that transition as seamless as possible."

The city is also accepting public comments via LexCall (311) and by email at commentoncablelexington@lexingtonky.gov.

Share
Most Popular
2014 36 Blitz: Corbin Redhounds
Perennial power under new leadership with unlikely connection to the program. Video Video
Police: Vehicle Runs Over Man During Delivery at Paul Miller Ford
According to Lexington Police, a man was working a delivery in the back of Paul Miller Ford when a vehicle rolled over his legs.
Kentucky town stuck with school after court order
A southwestern Kentucky community is stuck with an unused school at the moment after a judge issued an order stopping its sale for the moment.
Police: Couple Admits to Feeding 4-Year-Old Hot Sauce & Vinegar as Punishment
A mother and her boyfriend have confessed to forcing their four-year-old to eat hot sauce and vinegar as punishment, according to an arrest warrant.
Blue Grass Stakes Winner Euthanized After Training Accident
The horse that won the Blue Grass Stakes at Keeneland in April was euthanized after a training accident. Dance With Fate was galloping at Del Mar in California early Thursday morning when he bolted to the outside fence near the far turn, crashed into the fence and fell.
Inergize Digital This site is hosted and managed by Inergize Digital.

WTVQ.com supports children's privacy rights. All persons under the age of 13 MUST have parental permission to use this website and direct parental supervision is strongly recommended.