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Kentucky Utilities Warns Customers Of Bill-Payment Scam

Reported by: Tom Kenny
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Updated: 5/14/2013 4:35 pm
Kentucky Utilities is alerting customers of a recent telephone scam asking customers to pay their bills over the phone.

KU said the caller claims to be a utility employee and asks for immediate bill payment by credit card or pre-paid money card.

If the customer doesn't cooperate, the caller threatens to disconnect the person's electric service.

KU alerted authorities and offers the following SAFE advice to residential and business customers:
  • Secure your personal information.  KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options.  KU offers customers a variety of official payment options.  A complete list can be found at
  • First check with KU if you're suspicious.  Customers who receive a suspicious live phone call, an email or letter should call KU.  The company will always verify official communication.  KU customers should call toll-free, 1-800-981-0600.
  • Elect to speak to a KU representative.  As a courtesy, KU does make computer-generated calls to remind customers if their payment is late and the call includes an option for customers to select if they want to make their payment by phone.
Customers who have been impacted by this scam should report it to their local police department.

Although the latest scam targets customers by phone, KU encourages customers to always obtain positive identification in the even someone appears at their door stating they are there on the company's behalf.

Authentic KU ID badges - whether issued to an employee or a contractor - show the companies' logo.

An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service-related reasons the utility may need access to a customer's home, but in-person contact at a customer's home never involves collecting payment for a monthly bill.
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